Unit 206 Business Admin

Learner statement unit 206 g all overnment issue 1 Enterprise rent a car (ERAC) operates within the automotive and retail industries. Our mission is to fulfil the automotive and mercenary truck rental, leasing, car sales and cerebrate necessarily of our customers and, in doing so, exceed their expectations for service, flavor and value. We lead strive to earn our customers long-run loyalty by shapeing to ransom more than promised, being honest and fine and going the extra mile to decl atomic number 18 oneself exceptional someonealized service that creates a pleasing business experience.We must be active our employees to provide exceptional service to our customers by swaning their development, providing opportunities for personal growth and plum compensating them for their successes and come uponments. We believe it is critical to our success to get up managers from within who leave serve as examples of success for former(a)(a)s to follow.Although it is our conclu sion to be the best and not necessarily the biggest or the nigh profitable, our success at satisfying customers and propel employees forget bring growth and long-term profitability. Within the automotive and rental sector, ERAC offers spunky service levels and reliability and offers certain perks that other companies do not such as we will pick you up Reviewing stultification aims and assignment assembly strategiesNegotiating with individuals, insurance companies, collective customers and credit card companies Maintaining accounts of collectionsand incoming payments on claim files Producing professional written communion including tasks such as writing, editing and proofreading equalizer and brief reports understand loss teaching in conjunction with debtor feedback in bon ton to establish settlement takeand parameters Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be shut Determining w hat claims must be transactionplaceed in order to obtain payment Interpreting recovery efforts to determine if a claim must be referred to a ordinal party vendor for additional collection efforts. The voice is essential to the organisation as every last(predicate) vehicles are self-insured so all losses come straight from the ships comp whatsoever for any damages. If I was unsure of any form _or_ system of government or procedure relating to my role, I would initially consult he policy on the intranet. I would then motion with my coordinator, supervisor or manager and if needs be, HR department. Outcome 2 3 People cogitationing unitedly to achieve common goals needs proper coordination so that the assigned or delegated tasks are manage smoothly and effectively.In an organization, there has to be leaders as well as the supervisors and those who devour the plans the battalion founding the main employment force or employees who needs to hit their own tasks and assignm ents so that they piece of tail fare accordingly. By utilisationing together you puke achieve positive results because you work together to achieve a common goal quickly and effectively. By explaining and agreeing to work goals you emphasise how eventful the work is and besides how important he individuals role is. This also ensures everyone is working off the homogeneous cadencescale and the same standard. Team members can support each other by back up with workloads, electronic mails and administrative duties. You can support other squads by encouraging them and appreciating their efforts. They can also share tasks, e. g. incoming phone calls.The usance of agreeing quality measures within a squad ensures everyone is working on the same time scale and to the same quality level, this inwardness that work is consistent and creates a happier work environment as well as more professional image. All information should be communicated between the other people in the polic e squad as once more this ensures everyone has the same knowledge base and sense happier with the tasks they mother been set and why. The communication can take place verbally, fountain to face or in team meetings, via email or via memos. Outcome 4 By recognising the strengths in others you can jackpot abilities within the team so as to finish work to a highschool standard quickly and effectively. If one person excels at a certain task, they will complete it correctly and quickly and button up other team members to work on different objectives for the team.Diversity within a team offers different levels of expertise and viewpoints. Having vicissitude allows tasks and problems to be approached from many different angles. A project carried out by a divers team will turn on clarity and levels of arguments to ensure that all ideas are thoroughly considered. By respecting your individual team mates you create a give away working environment which is conductive to happier employe es who work more efficiently. Outcome 5 The types of problems and disagreements that may occur within a team include * Dishonesty * Difference of sentiment * Disagreement over workloads * Incompetence * Disagreements over personal issues such as annual leave, workloads, lunches etc. Disagreements over the way to work effectively The best way to recess problems or disagreements is to compromise and be as flexible as possible. Problems can be resolved by the management assigning roles for different members or sitting downwards with employees and talking the issues out. If this fails then grievance procedures should be followed. Outcome 6 Constructive feedback abets organisations mitigate and help employees work more efficiently. By giving constructive feedback you can help ensure that you are making work processes more effective and positive. When receiving feedback you can acknowledge any mistakes that you may not have spotted.Feedback enables you to reflect on your work as a n individual and as a team as if delivered constructively will amend morale and productivity. Getting feedback is a capable way to receive information that will help make a oeuvre more efficient. It helps individuals realise how members of your team and mayhap other departments like or founding fathert like about how you work, this will allow you to either continue in the same fashion, confident that you are doing a satisfactory job or make adjustments to hopefully purify your performance. Likewise feedback to a team will show where they could improve and by discussing the issues this will enable the team as a whole to mechanism new ideas and working methods to improve strong suit and productivity.